These Terms of Service (“Terms”) are an agreement between you and Aurelion Labs LLC, a California limited liability company doing business as Conversa (“Conversa”, “we”, “us”). They govern your use of the Conversa mobile application, the heyconversa.com website, and related services (together, the “Service”). Conversa is an AI-powered language-learning app that helps you practice a new language through spoken conversation with AI tutors.
By creating an account, tapping “continue” on a screen that references these Terms, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.
Contents
- Who can use Conversa
- Accepting and changing these Terms
- Your account
- Beta and pre-release software
- Using the app and what is not allowed
- Your content and voice recordings
- AI tutors: what to expect
- Conversa content and intellectual property
- Cappy Coins, power-ups, and other virtual items
- Purchases and subscriptions
- Privacy
- Connectivity, updates, and changes to the Service
- Ending your account
- Disclaimers
- Limitation of liability
- Your responsibility for misuse
- Resolving disputes (arbitration for U.S. users)
- Governing law
- Apple App Store and Google Play terms
- General
- Contact us
1. Who can use Conversa
- You must be at least 13 years old to use the Service.
- If you live in the European Economic Area or the United Kingdom, you must be at least 16. If the law where you live sets a higher minimum age for agreeing to online terms without a parent, that higher age applies.
- If you are under 18 (or the age of majority where you live), please use the Service with the knowledge of a parent or guardian, who should read these Terms with you.
- The Service is not directed at children under 13, and we do not knowingly allow them to create accounts. Where an app store sends us an age signal or a parental-consent requirement, we will honor it.
By using the Service you confirm that you meet these requirements and that you are not barred from using the Service under the laws of the United States or any other jurisdiction.
2. Accepting and changing these Terms
You accept these Terms when you create an account or continue past a screen that says you agree to them. We keep the date at the top of this page current so you can tell which version applies.
Conversa is an evolving product, and we may need to update these Terms to reflect new features, changes in the law, or changes in how we operate. When we do:
- For material changes (for example, changes to fees, to what you can do with the Service, to how we handle your content, or to how disputes are resolved), we will notify you at least 30 days before the change takes effect, by email or in the app, and we will tell you the reason for the change.
- If you do not want to accept a material change, you may delete your account before the change takes effect. If you continue to use the Service after the new effective date, the updated Terms apply.
- For minor changes such as clarifications, typo fixes, or new contact details, we will simply post the updated Terms with a new “Last updated” date.
- If the law where you live gives you additional rights when digital services change, those rights are not affected by this section.
3. Your account
- You need an account to use the Service. You can sign up with an email address and password, or with Google or Apple sign-in.
- Give us accurate information and keep it up to date.
- Keep your sign-in details confidential and tell us right away at hello@heyconversa.com if you think someone else has accessed your account. You are responsible for activity that happens under your account unless it results from our failure to secure it.
- One account per person. Please don’t share accounts or create accounts for others without their permission.
- We may reclaim usernames or close accounts that have been inactive for a long time, after giving you notice.
4. Beta and pre-release software
Conversa is currently offered as pre-release software through TestFlight, Google Play testing tracks, and similar programs. While it is in beta:
- Features may be incomplete, may change without notice, and may not work as intended.
- We may reset progress, earned Virtual Items (see section 9), or other data when we make significant changes, though we will try to avoid it and to warn you first. We will never reset coins you have paid for.
- Apple’s TestFlight terms and Google’s testing-program terms also apply to your use of the pre-release app.
- We may end the beta or move you to a public release at any time.
5. Using the app and what is not allowed
Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to install and use the Conversa app on a device you own or control, for your own personal language learning.
You agree not to:
- Use the Service for anything unlawful, harmful, or abusive, or to harass, threaten, or defraud anyone.
- Try to make the AI tutors produce content that is illegal, hateful, sexually explicit, or that promotes violence, self-harm, or discrimination, or use the Service to impersonate a real person.
- Attempt to extract the instructions, prompts, or configuration behind the AI tutors, or to bypass their safety behavior.
- Use the Service, its outputs, or the AI tutors’ responses to build, train, or improve a competing product or a machine-learning model.
- Reverse engineer, decompile, scrape, or copy the app or any part of the Service, or bypass any security, authentication, or rate-limiting measure.
- Use bots, scripts, or automated tools to access the Service or to earn Virtual Items.
- Resell, rent, sublicense, or share access to the Service.
- Upload anything that infringes someone else’s rights, contains malware, or that you do not have the right to share.
Apart from the license above, we reserve all rights in the Service. Nothing in these Terms gives you any right to use our name, logos, or trademarks.
6. Your content and voice recordings
When you use the Service you provide content such as voice recordings, the transcripts we make from them, written feedback, and learning preferences (“Your Content”). You keep ownership of Your Content.
So that we can run the Service, you grant us a worldwide, non-exclusive, royalty-free license to store, process, transcribe, analyze, transmit, and display Your Content as needed to provide, secure, and improve the Service. This license ends when you delete the content or your account, except for copies held in backups for up to 30 days and for aggregated or anonymized data that no longer identifies you.
Providing the Service means sending Your Content to a small number of third-party providers: AI speech and language providers that transcribe your speech, generate responses, and turn them into audio; a pronunciation-assessment provider; and our cloud hosting provider. Our Privacy Policy describes each type of provider, what it receives, and the limits it works under.
Training. We do not use Your Content to train third-party AI models, and our providers’ terms prohibit them from using it to train theirs. We may use Your Content, in aggregated or de-identified form, to evaluate and improve Conversa’s own features such as pronunciation scoring and lesson selection; we keep de-identified data de-identified and do not try to re-identify it. If we ever want to use identifiable recordings or transcripts to train a model, we will ask for your separate, explicit consent first.
Feedback. If you send us ideas, suggestions, or bug reports, you agree we may use them without restriction or compensation. You do not have to give us feedback, and we will not claim ownership of your ideas outside the Service.
You are responsible for Your Content and confirm that you have the rights needed to share it with us. We may remove or refuse to process content that violates these Terms.
7. AI tutors: what to expect
You are interacting with an artificial-intelligence system, not a human. The tutors in Conversa are computer-generated characters powered by large language models and speech technology. Their voices are synthetic. They are designed to help you practice, but they are not human teachers and they can make mistakes.
- Responses, corrections, translations, transcriptions of your speech, pronunciation scores, grammar tips, and explanations are generated automatically and may be inaccurate, incomplete, outdated, or inappropriate for your level. Do not rely on them as your only source of truth. Where it matters, check with another source.
- The Service is a practice tool. It is not accredited language instruction, not preparation for any official exam, and not a substitute for a qualified teacher. We do not promise any particular learning outcome, proficiency level, or test result.
- Nothing produced by the Service is professional advice of any kind (legal, medical, financial, or otherwise), even if a tutor talks about those topics during a conversation.
- AI responses are generated in real time and are not reviewed by a person before you see them. Similar responses may be shown to other users; outputs are not unique to you.
- Tutors may remember facts you tell them within the app so that later conversations feel continuous. These memories are deleted with your account.
- Tutors are not a safe place for sensitive information. Please do not tell them health, financial, government-ID, or similar details. Anything you say is stored as conversation content.
How we handle harmful content. The AI models behind the tutors have built-in safety behavior, and we may add our own filters. No filter is perfect. We do not monitor your private conversations, but we may review a specific conversation when you report it, when we investigate abuse or a security incident, or when the law requires it. If a tutor says something offensive, wrong, or inappropriate, please report it from the in-app “Report an issue” panel; we review reports and use them to improve the Service. If we take action on your account because of reported content, you can ask us to reconsider by emailing hello@heyconversa.com.
8. Conversa content and intellectual property
Lessons, word lists, role-play scenarios, tutor personas, character artwork, the Cappy mascot, animations, software, and all other content and materials we provide are owned by Conversa or its licensors and are protected by copyright, trademark, and other laws. You may use them only as part of your personal use of the Service.
We do not claim ownership of the text and audio a tutor generates for you, and you may use it for your own learning. Because similar output can be generated for other users, it is not unique, and neither of us can claim exclusive rights in it.
Copyright complaints. If you believe something in the Service infringes your copyright, email hello@heyconversa.com with the work you believe was infringed, where it appears in the Service, your contact details, and a statement that you believe in good faith the use is unauthorized. We will respond promptly and, where appropriate, remove the material.
9. Cappy Coins, power-ups, and other virtual items
The Service includes virtual rewards such as Cappy Coins, XP, streaks, and power-ups you can unlock with coins, such as Streak Savers, Double XP Boosts, and Topic Re-rolls (“Virtual Items”). Virtual Items are a feature of the Service. You receive a limited, personal, revocable license to use them inside the app. They are not property, and you do not own them.
9.1 All Virtual Items
- Virtual Items have no monetary value, cannot be exchanged for cash or anything of value outside the Service, and cannot be sold, transferred, or gifted to another person or account.
- We may adjust or remove Virtual Items that were obtained through bugs, exploits, automation, or in violation of these Terms.
- We may limit how many of an item you can hold at once and how Virtual Items can be used.
- Virtual Items are lost when your account is deleted or terminated, and we do not refund or compensate for them except as described in section 9.3.
9.2 Earned coins
Coins you earn by completing conversations, hitting streak milestones, reaching XP goals, or through promotions are a reward we provide at our discretion. We may change how earned coins are awarded, what they can buy, and what items cost, at any time.
9.3 Purchased coins (when available)
Coin top-ups for real money are not available yet. When they launch, the following will apply to coins you buy:
- The real-money price will be shown before you buy, in your store’s currency.
- Purchased coins will not expire while your account is open.
- We will not reduce the value of coins you have already purchased or remove them, except with your agreement or where we refund the unused balance.
- Because coins are delivered to your account immediately, you will be asked to expressly agree, at the time of purchase, that delivery starts right away and that you lose any statutory right to cancel once delivery is complete, to the extent the law permits.
- Refunds for purchases are handled by Apple or Google under their policies and by applicable consumer law. See section 10.
- If you are under 18, you confirm that a parent or guardian has approved any purchase.
10. Purchases and subscriptions
The Service is currently free. If we introduce paid features, coin top-ups, or subscriptions:
- Purchases will be made through the Apple App Store or Google Play, billed to the payment method on your store account, and subject to that store’s terms and refund policies. We do not see or store your payment details.
- Prices, billing periods, and what is included will be shown before you buy. Prices may change for future purchases, and we will give you notice before any change to a subscription you already have.
- Subscriptions renew automatically at the end of each billing period unless you cancel through your Apple or Google account settings at least 24 hours before the renewal date. Cancelling stops future charges; it does not refund the current period, except where the law requires.
- Taxes may be added at checkout depending on where you live.
- If you have a problem with a purchase, contact the store first for a refund, and let us know at hello@heyconversa.com so we can help.
11. Privacy
Our Privacy Policy explains what information we collect, how we use it, which service providers we share it with, how long we keep it, and the choices and rights you have. The app uses your microphone only while you are in a conversation or a flashcard and pronunciation practice screen, and only to record your speech. Questions about personal data go to privacy@heyconversa.com.
12. Connectivity, updates, and changes to the Service
- Conversations need an internet connection. You are responsible for any data charges from your carrier.
- We may release updates that you need to install to keep using the Service, and we may stop supporting older versions of the app or operating system.
- We may add, change, or remove features, languages, tutors, or content at any time. We will try to avoid breaking things you rely on, but we cannot promise that any particular feature will always be available.
- The Service may be unavailable during maintenance, outages, or because of problems with our providers.
- If we decide to shut down the Service entirely, we will give you at least 30 days’ notice where reasonably possible, and we will refund the unused balance of any coins you paid for.
13. Ending your account
You can delete your account at any time from Settings → Account → Delete account in the app, or by following the steps at heyconversa.com/delete-account. Deletion is permanent. Your account and data, including your conversations and transcripts, vocabulary progress and flashcards, streaks, XP and Cappy Coins, and your profile and settings, are removed from our live systems right away. Copies in backups and at our service providers are deleted or anonymized within 30 days, unless the law requires us to keep something longer, as described in our Privacy Policy. If you signed in with Apple, you will be asked to confirm with your Apple ID first. If you can no longer sign in, email privacy@heyconversa.com from the address on your account and we will complete deletion within 30 days.
We may suspend or terminate your access to the Service if you materially violate these Terms, if your use creates risk or legal exposure for us or other users, if we are required to by law, or if we discontinue the Service. Where reasonable, we will let you know first and give you a chance to fix the problem. You can ask us to reconsider a suspension by emailing hello@heyconversa.com.
When your account ends, your license to use the app ends and Virtual Items are lost. Sections 6 (as to the license needed to wind down your account), 8, 14, 15, 16, 17, 18, and 20 survive.
14. Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or secure, that AI-generated content will be accurate or appropriate, or that using the Service will lead to any particular learning outcome.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. If you are a consumer in the EU or UK, you have legal rights in relation to digital content and services that is faulty or not as described, and nothing in these Terms affects those rights.
15. Limitation of liability
To the fullest extent permitted by law, Conversa and its owners, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or related to your use of the Service or anything an AI tutor says.
Our total liability for all claims arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the twelve months before the claim, if any, and (b) fifty US dollars (US$50).
Nothing in these Terms limits or excludes liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, for gross negligence or willful misconduct, or for violation of law where the law does not permit that exclusion. If you are a consumer in the EU or UK, this section does not limit our liability for loss that is a foreseeable result of our breach of these Terms or our negligence. Some jurisdictions do not allow the limitation of liability for certain damages, so some of the above may not apply to you.
16. Your responsibility for misuse
If a third party brings a claim against us because you violated these Terms, broke the law, or infringed someone’s rights while using the Service, you agree to cover the reasonable costs and damages we incur as a result. This does not apply to the extent the claim was caused by our own breach or negligence, and it does not apply where the law in your country prohibits such clauses for consumers.
17. Resolving disputes (arbitration for U.S. users)
Please read this section carefully. It affects your legal rights. Sections 17.1 and 17.6 apply to everyone. Sections 17.2 to 17.5 apply only if you live in the United States; they do not apply to consumers in the European Union, the United Kingdom, or anywhere else the law does not allow mandatory arbitration or class-action waivers.
17.1 Talk to us first
If you have a problem with the Service, email hello@heyconversa.com with your name, the email on your account, and a description of the issue. We will do the same if we have a claim against you. Both of us agree to try in good faith to resolve the dispute informally for 60 days before starting arbitration or a lawsuit. Any limitation period is paused during those 60 days.
17.2 Binding individual arbitration
If we cannot resolve it informally, you and Conversa agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration rather than in court, except that either of us may bring an individual claim in small-claims court if it qualifies there. The Federal Arbitration Act governs this section. The arbitrator, not a court, decides whether a dispute must be arbitrated, except that a court decides whether section 17.3 is enforceable. Either of us may still seek public injunctive relief in court where California law requires it. You and Conversa each waive the right to a jury trial. Changes to this section 17 do not apply to a dispute that either of us had notice of before the change.
Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. You can find the rules and file a claim at adr.org. The arbitrator can award the same individual relief a court could. Arbitration fees will be allocated according to the AAA rules, and we will pay the filing and arbitrator fees for any claim you bring for less than US$10,000 unless the arbitrator finds the claim frivolous. Hearings may be held by video or, if in person, in the county where you live.
17.3 No class actions
You and Conversa agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class, consolidated, or representative proceeding, and the arbitrator may not consolidate claims of different users. If this paragraph is found unenforceable for a particular claim, that claim will proceed in court, and the rest of this section still applies to all other claims.
17.4 If many similar claims are filed
If 25 or more similar claims are filed against Conversa by the same or coordinated counsel, the AAA will administer them in batches of up to 50 claims each, with one arbitrator and one set of fees per batch, and all applicable time limits are paused while earlier batches are resolved. This is meant to keep arbitration efficient and affordable for everyone.
17.5 You can opt out
You can reject this arbitration agreement by emailing hello@heyconversa.com with the subject line “Arbitration opt-out”, your name, and the email on your account, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms, and you can keep using the Service.
17.6 Everyone else
If you live outside the United States, or if arbitration does not apply to your claim, you may bring a claim in the courts of the country where you live, and we may bring a claim against you there too. Nothing in this section stops either of us from seeking emergency relief from a court to stop unauthorized use of the Service or infringement of intellectual property.
18. Governing law
These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. If you live in the United States, any dispute that is not resolved by arbitration under section 17 will be brought in the state or federal courts located in Sacramento County, California, and you consent to the jurisdiction of those courts. If you live elsewhere, section 17.6 applies.
Consumers outside the United States: this choice of law does not take away protections that the mandatory consumer laws of the country where you live give you, and it does not stop you from bringing a claim in the courts of that country. If you live in the UK, the Consumer Rights Act 2015 applies to these Terms. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
19. Apple App Store and Google Play terms
If you downloaded the app from the Apple App Store or Google Play, the following also applies. It is here mainly because Apple and Google require it.
- Who you are dealing with. These Terms are between you and Conversa only, not Apple or Google. Conversa, not Apple or Google, is responsible for the app and its content.
- Scope of license. Your license to the iOS app is limited to use on Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms of Service, except that the app may be accessed by other accounts associated with you through Family Sharing or volume purchasing.
- Maintenance and support. Conversa is solely responsible for providing maintenance and support for the app. Apple has no obligation to provide any maintenance or support.
- Warranty. If the iOS app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are Conversa’s responsibility.
- Product claims. Conversa, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your use of it, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer-protection, privacy, or similar laws.
- Intellectual property claims. If a third party claims that the app or your use of it infringes their intellectual property rights, Conversa, not Apple, is responsible for investigating, defending, settling, and discharging the claim.
- Legal compliance. You confirm that you are not located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. government list of prohibited or restricted parties.
- Developer contact. Questions, complaints, or claims about the app go to Aurelion Labs LLC at hello@heyconversa.com or 2108 N St, Ste N, Sacramento, CA 95816, United States.
- Third-party terms. You must comply with any applicable third-party terms when using the app, such as your wireless carrier’s data agreement.
- Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, may enforce them against you.
- Google Play. Any in-app purchases in the Android app are processed through Google Play Billing under Google’s terms and refund policies. You can also request account deletion without the app at heyconversa.com/delete-account.
20. General
- Entire agreement. These Terms, together with the Privacy Policy and any additional terms we present for a specific feature, are the entire agreement between you and Conversa about the Service.
- Severability. If any part of these Terms is found unenforceable, the rest stays in effect.
- No waiver. If we don’t enforce a provision right away, that isn’t a waiver of our right to enforce it later.
- Assignment. You may not transfer these Terms to anyone else. We may transfer them in connection with a merger, acquisition, reorganization, or sale of assets, and we will notify you if we do.
- Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as outages at our providers, natural disasters, or government actions.
- Electronic communications. You agree that we may send you notices about the Service and these Terms by email or in the app (and, for minor updates, by posting on heyconversa.com), and that those notices satisfy any legal requirement that a communication be in writing.
- Export controls. You may not use or export the Service in violation of U.S. export laws or sanctions.
- Language. These Terms are written in English. If we provide a translation, it is for convenience only, and the English version controls in the event of a conflict, except where the law where you live requires otherwise.
- No third-party rights. Apart from Apple as described in section 19, no one other than you and Conversa has any rights under these Terms.
21. Contact us
Questions about these Terms? Contact:
- Email: hello@heyconversa.com
- Privacy questions: privacy@heyconversa.com
- Mail: Aurelion Labs LLC, 2108 N St, Ste N, Sacramento, CA 95816, United States
California residents. Under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210, to resolve a complaint about the Service or to receive further information about using the Service.