Contact us
Tell us what happened, your device (for example iPhone 15 or Pixel 8), and the language you are learning. We read every message and usually reply within two business days.
Manage or cancel your subscription
The fastest way is in the app: open Settings, find the Subscription section, and tap Manage subscription. It opens your subscription in the App Store or Google Play.
You can also get there from your device:
iPhone and iPad
- Open the Settings app.
- Tap your name, then Subscriptions.
- Tap Conversa to change or cancel.
Android
- Open the Google Play app.
- Tap your profile, then Payments & subscriptions → Subscriptions.
- Tap Conversa to change or cancel.
Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep access until the end of the period you already paid for. Deleting the app does not cancel a subscription.
Refunds
Purchases are made through Apple or Google, so refunds are processed by the store you bought from, not by us. We cannot see your payment details, so please ask the store first.
- App Store: request a refund at reportaproblem.apple.com.
- Google Play: follow Google’s refund steps. Purchases under 48 hours old can usually be refunded through Google Play directly.
If the store turns you down and you think something went wrong on our side, email us and we will look into it.
Your account and data
Account deletion is permanent and removes your conversations, vocabulary progress, streaks, and sign-in. The deletion page explains how to do it in the app. If you can no longer sign in, email support@heyconversa.com from the address on your account and we will handle it.
Common questions
Conversa can’t hear me
Conversa needs microphone access for voice conversations. On iPhone, open Settings → Privacy & Security → Microphone and turn on Conversa. On Android, long-press the Conversa icon, open its app info, then Permissions and allow Microphone. Then reopen the app.
Which languages can I learn?
Spanish, French, German, Portuguese, Italian, Japanese, Korean, Chinese, Russian, and English. You can learn any of them from any native language, and the app’s interface is available in the same 10 languages.
Do I need an internet connection?
Yes. Conversations run live, so you need Wi-Fi or mobile data to talk to your partner. If a conversation stalls, check your connection and try again.
I subscribed but the app still shows the paywall
Make sure you are signed in to the same Apple Account or Google account you bought with, then tap Restore purchases on the paywall. If it still does not unlock, email us with your store receipt and we will sort it out.
How do I change my target language or turn off reminders?
Both are in Settings inside the app. You do not need to delete your account to change them.